Privacy Policy
Ulandpower — Smart EV Charging Services

Ulandpower (hereinafter referred to as "ULP," "we," "us," or "our") develops and operates smart EV charging solutions, including mobile applications, cloud-based management platforms, websites, and associated charging hardware (collectively, the "Services"). We are committed to protecting your privacy and being transparent about how we handle personal information.

This Privacy Policy describes the types of personal information we collect, the purposes for which we use it, the circumstances under which we may share it, and the rights you have regarding your data. It applies to all users of our Services, including registered account holders, end users, and visitors to our websites.

We are committed to protecting personal information in accordance with applicable data protection laws and regulations in the jurisdictions where our Services are available. Where specific privacy frameworks apply to our processing of your data — such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act / California Privacy Rights Act (CCPA/CPRA), or other regional data protection legislation — we respect and uphold the rights afforded to you under those frameworks.

This Privacy Policy governs only the data practices of ULP in connection with the Services. It does not apply to any third-party products or services that may be accessible through our platforms. We encourage you to review the privacy policies of any third-party services before using them.

The data controller responsible for your personal information is Ulandpower (ULP). If you have any questions or concerns about how your data is processed, you may contact us at info@ulandpower.com or visit www.ulandpower.com.

3.1 Information You Provide Directly

When you create an account, configure devices, or otherwise interact with our Services, you may provide the following:

• » Account Information: name, email address, phone number, mailing address (including country, region, and zip code), and login credentials.
• » Communication Records: any information you include in support tickets, feedback forms, emails, or other correspondence with us.
• » Vehicle Information: EV or PHEV model, to optimize charging parameters and compatibility.
  
  

3.2 Information Collected Automatically

When you use our Services, including our applications, platforms, websites, or charging equipment, we may automatically collect:

• » Device Information: device model, unique device identifiers, operating system and version, software version, IP address, language settings, and mobile network operator.
• » Charging Session Data: session start and end times, energy consumption (kWh), voltage, current, power output, charging duration, charger status, error codes, and charger serial number.
• » Location Information: with your explicit consent, we may collect approximate or precise geographic coordinates to support charger discovery, time zone detection, and location-based features. You can disable location services at any time through your device settings; however, some location-dependent features may become unavailable.
• » Log and Usage Data: pages visited, features used, interaction patterns, session frequency, in-app navigation paths, browser type, access timestamps, and connection status.
• » Network and Connectivity Data: Wi-Fi connection status, Bluetooth pairing information, and signal strength metrics related to charger communication.
  
  

3.3 Information from Third Parties

We may receive supplementary data from analytics providers and public databases to enhance or verify the information we hold.

We process personal information for the following purposes. We will not use your personal information for purposes materially different from those described below without first obtaining your consent, unless required by law.

• » Service Delivery: to create and manage your account, authenticate your identity, initiate and monitor charging sessions, and deliver platform functionality.
• » Device Management: to enable remote configuration, firmware updates, fault diagnostics, and real-time status monitoring of charging equipment.
• » Analytics and Improvement: to analyze usage patterns, identify performance issues, improve product design, and develop new features and services.
• » Communications: to send service-related notifications (e.g., charging alerts, security warnings, changes to policies or terms). With your opt-in consent, we may also send promotional materials about our products and services.
• » Safety and Compliance: to detect and prevent fraud, enforce our Terms of Use, comply with legal obligations, and protect the safety of our users and infrastructure.
• » Customer Support: to maintain and service accounts, verify user information, provide technical support, and facilitate communication regarding Services and warranty matters.
• » Operational Reporting: to generate aggregated, de-identified reports on energy usage, network performance, and operational metrics to improve our Services.

We do not sell your personal information. We may share data only in the following limited circumstances:

• » Service Providers: we engage trusted third-party vendors for cloud hosting, data analytics, customer support, push notification delivery, and similar operational functions. These providers are contractually obligated to protect your data, process it only on our behalf, and not use it for their own purposes.
• » Charging Network Partners: if you use a charger operated within a partner network, we may share charging session data and associated account information with the network operator to the extent necessary for service administration and operational reporting.
• » Legal Requirements: we may disclose information when required by law, regulation, legal process, or governmental request, or where necessary to protect the rights, property, or safety of ULP, our users, or the public.
• » Business Transfers: in connection with a merger, acquisition, asset sale, or corporate reorganization, your data may be transferred to the successor entity. In such cases, we will seek assurances that your personal data will continue to be handled in accordance with this Privacy Policy.
• » Fraud Prevention: we may disclose personal data to protect the security of our systems, investigate disputes, or address potential instances of wrongdoing.

We may also share aggregated or anonymized information that does not identify any specific individual for research, analytics, or business purposes.

6.1 Security Measures

We take the security and privacy of your personal information seriously and have implemented reasonable administrative, physical, and technical safeguards, including:

• » Encryption of data in transit using TLS 1.2 or higher, and encryption of data at rest using AES-256.
• » Role-based access controls and multi-factor authentication for internal systems.
• » Regular security audits, vulnerability assessments, and penetration testing.
• » Incident response procedures designed to detect, contain, and remediate security events promptly.
• » Security and privacy protection training for employees who handle personal data.
• » Contractual data protection requirements imposed on service providers.

In the event of a personal information security incident, we will promptly notify affected users and relevant regulatory authorities as required by applicable law, and provide guidance on risk mitigation measures.

6.2 Limitations

While we employ commercially reasonable measures to safeguard your data, no method of electronic transmission or storage is entirely risk-free. Any transmission of information is at your own risk. We encourage you to protect your account credentials and notify us immediately if you suspect unauthorized access.

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. The retention period for each category of data is determined based on the nature of the data, the purpose for which it was collected, and applicable legal or regulatory requirements.

• » Account Data: retained for the duration of your account relationship and for a reasonable period thereafter to address follow-up inquiries, disputes, or legal obligations.
• » Charging Session Records: retained for a reasonable period necessary for service analytics and warranty support purposes.
• » Log and Usage Data: retained for service improvement and troubleshooting purposes, and deleted or anonymized when no longer needed.

Upon account deletion or upon your verified request, we will remove or de-identify your personal data within a reasonable timeframe, except where retention is necessary for legal compliance or legitimate business purposes. If you would like to know the specific retention period applicable to your data, please contact us.

Our Services are not designed for or directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected data from a person under 18, we will take prompt steps to delete such information. If you believe a minor has provided us with personal data, please contact us immediately at info@ulandpower.com.

Your information may be processed and stored in countries other than your country of residence, where data protection laws may differ. When we transfer data internationally, we implement appropriate safeguards to ensure your data receives an equivalent level of protection, including:

• Standard contractual clauses approved by relevant regulatory authorities.
• Adequacy decisions recognizing the data protection standards of the receiving country.
• Other legally recognized transfer mechanisms as applicable.

11.1 Technologies We Use

We may use software development kits (SDKs), cookies, and similar tracking technologies to enhance your experience when using our Services. These may include:

• » SDKs: integrated within our applications for analytics, crash reporting, push notifications, and performance monitoring.
• » Cookies: small data files stored on your browser when you visit our website, used to remember preferences and improve functionality.
• » Web Beacons and Pixels: used on our website and in emails to measure engagement and campaign effectiveness.

11.2 Purposes

We use these technologies to: remember user preferences; enhance performance; conduct analytics; measure the effectiveness of communications; and identify technical issues.

We may use third-party analytics services (such as Google Analytics) to understand how users interact with our Services. For more information on how Google processes data, visit: www.google.com/policies/privacy/partners.

11.3 Your Choices

You can manage cookie preferences through your browser settings. You can also control SDK permissions (such as location and notifications) through your device settings. Disabling certain technologies may affect the functionality of our Services.

Our Services may contain links to or integrate with third-party websites, APIs, or services (e.g., mapping providers, analytics platforms). This Privacy Policy does not govern the data practices of those third parties. We recommend reviewing their respective privacy policies to understand how they handle your information.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will notify you through our applications, by email, or by posting a prominent notice on our website prior to the changes taking effect. We encourage you to review this page periodically.

Material changes may include, but are not limited to:

• » Changes in the types of personal information we collect or how we use it.
• » Changes in the categories of third parties with whom we share information.
• » Changes in your rights regarding personal information.
• » Significant changes in our organizational structure or ownership.
• » Changes in our contact information or communication channels.

The Effective Date at the top of this document indicates the date of the most recent revision.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact us: